Q: What payment methods do you accept?

A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods available through Shopify Payments. Besides, we accept Bancontact payment for Belgian customers.

Q: Can I change or cancel my order?

A: You can request changes or cancellations within 24 hours of placing your order. Simply reach out to us viaour contact form.

Q: How do I track my order?

A: Once your order ships, you’ll receive a confirmation email with a tracking link. You can also track your order in your account underMy Orders.

Q: How long does shipping take?

A: Standard shipping typically takes 3-7 business days for the products stored in Europe, for products stored outside Europe, it may take 7-12 days. Delivery times may vary depending on your location.

Q: Do you offer international shipping?

A: Yes, we ship to Austira, Belgium, Germany, France, Ireland, Italy, Netherlands, Poland, Spain, Sweden. Shipping costs are included with no minimum order.

Q: My package hasn’t arrived. What should I do?

A: If your package hasn’t arrived within the estimated timeframe, please check your tracking information. For further assistance,contact us.

Q: What is your return policy?

A: We accept returns within 14 days of delivery. Items must be unused and in their original packaging. To initiate a return, contact us first.

Q: How long does it take to process a refund?

A: Refunds are processed within 7-10 business days after we receive your return. You’ll receive an email confirmation once your refund is completed.

Q: Can I exchange an item?

A: No, we do not offer exchanges for now, if you do not satisfy of the product, you may return it back and order a new one if you want.

Q: Are your products authentic?

A: Yes, all our products are 100% authentic and sourced from verified suppliers.

Q: How do I choose the right size?

A: Each product page includes a detailed sizing chart. If you have further questions,contact us.

Q: Can I preorder items?

A: For some products, we offer preorder options. These items will be clearly marked on the product page with the expected shipping date.

Q: Do I need an account to place an order?

A: No, you can checkout as a guest. However, creating an account allows you to track orders and save your details for faster checkout next time.

Q: Is my personal information secure?

A: Yes, we use Shopify’s secure payment system and comply with all GDPR and CCPA regulations to keep your data safe.

Q: How can I contact you?

A: Reach us via:

Q: What are your customer service hours?

A: Our support team is available Monday to Friday, 9 AM - 4.30 PM (GMT+1) except the bank holidays.